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    Route Planning
    Route planning software that saves time and money

    Route optimisation poster

    Route Optimization
    Intelligent delivery routing that transforms your efficiency

    Delivery management poster

    Delivery Management
    When your delivery operation requires the very best end to end solution

    Fleet tracking poster

    Fleet Tracking
    Live-view and analyze everything your fleet does in the field

    Delivery experience poster

    Delivery Experience
    Accurate delivery times, notifications and live tracking

    Delivery driver app poster

    Delivery Driver App
    Easily track and coordinate drivers in the field

    Proof of Delivery poster

    Proof of Delivery
    Capture POD on mobile app by e-sign, photo or barcode scan

    Order management poster

    Order Management
    Automate your order management from purchase to doorstep

    SEE ALL FEATURES >
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  • Industries

    INDUSTRIES

    Logistics icon

    Logistics
    Improve efficiency and visibility of delivery operations

    Furniture garden icon

    Furniture & Garden Centers
    Streamline delivery and capture electronic POD

    Courier icon

    Couriers
    Gain full control &visibility of last-mile deliveries

    Retail icon

    Retail & eCommerce
    Effortlessly manage orders from purchase to delivery

    Electric icon

    Electric & Large Home Appliances
    Efficiently manage bulky deliveries by maximizing vehicle capacity

    Pharmacy icon

    Pharmacy
    Manage prescription and medical deliveries with precise tracking

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    RESOURCES

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    About SmartRoutes
    Who we are and why you should work with us

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    Blog
    Browse the latest trends in route planning

    Support centre icon

    Support Centre
    Support pages, guides, FAQs and recent feature updates

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    Integrations
    Seamlessly integrate with the software you already use

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    Case Studies
    Browse through projects we have worked on with our customers

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    Testimonials
    Don’t take our word for it, find out why our customers continue to work with us

    VISIT SUPPORT CENTRE >
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VIEW ALL ROUTE PLANNING DELIVERY EFFICIENCY LOGISTICS LAST MILE DELIVERY FLEET TRACKING INTEGRATIONS
What Makes A Great Delivery Experience?
Delivery Experience

What Makes A Great Delivery Experience?

A great delivery experience goes beyond speed, it’s about reliability, clear updates, accurate orders, and flexibility that keeps customers happy and coming back.
Caroline Hassett
Caroline Hassett
Oct 8, 2025 • 9 min read
What Does 'Out for Delivery' Mean? A Closer Look at the Last Mile
Estimated Delivery Time

What Does 'Out for Delivery' Mean? A Closer Look at the Last Mile

Discover what "Out for Delivery" really means — and why this final step in the delivery. Learn how optimizing this phase can reduce failed deliveries, boost customer satisfaction, and streamline last-mile logistics for your business
Caroline Hassett
Caroline Hassett
Jul 24, 2025 • 11 min read
How to Improve Your First Attempt Delivery Rate
Delivery Efficiency

How to Improve Your First Attempt Delivery Rate

Learn how to improve your First Attempt Delivery Rate (FADR) with tips on reducing failed deliveries, saving costs, and boosting customer satisfaction.
Caroline Hassett
Caroline Hassett
Sep 13, 2024 • 9 min read
In House Delivery: Mastering Last-Mile Control for Your Business
Last Mile Delivery

In House Delivery: Mastering Last-Mile Control for Your Business

Tired of unreliable delivery services impacting your businesses reputation and profits? Get the lowdown on bringing your deliveries in house.
Michael Santry
Michael Santry
Jun 11, 2024 • 8 min read
What is Threshold Delivery?
Contactless Delivery

What is Threshold Delivery?

In this blog, we delve into the concept of threshold delivery, exploring its nuances and distinguishing features within the realm of modern delivery options.
Caroline Hassett
Caroline Hassett
Feb 9, 2024 • 7 min read
Manual vs. Automated Dispatching: Which is better for the Last Mile?
Dispatch Software

Manual vs. Automated Dispatching: Which is better for the Last Mile?

In this blog, we'll delve into the realm of dispatching, comparing Manual vs. Automated methods, and determining which is more effective for the last mile of delivery.
Caroline Hassett
Caroline Hassett
Jan 18, 2024 • 6 min read
Maximizing Delivery Accuracy: A Guide
Delivery Efficiency

Maximizing Delivery Accuracy: A Guide

In this blog, we will take a closer look at delivery accuracy, how it can be measured, the causes of inaccurate deliveries and our recommendations for improving delivery accuracy in your business.
Caroline Hassett
Caroline Hassett
Dec 15, 2023 • 12 min read
Why Offer A Delivery Time Window?
Estimated Delivery Time

Why Offer A Delivery Time Window?

In the following blog, we will look at the intricacies of delivery time windows, examining the various types, the processes involved, and the benefits they bring to businesses.
Caroline Hassett
Caroline Hassett
Dec 5, 2023 • 8 min read
8 Strategies to Manage Customer Delivery Expectations
Delivery Experience

8 Strategies to Manage Customer Delivery Expectations

Gone are the days of patient waiting; today’s customers are all about speed. Let's take a look at some strategies you can implement to improve your customers' delivery experience.
Caroline Hassett
Caroline Hassett
Nov 24, 2023 • 10 min read
Route Optimization Strategies: Boost Efficiency and Profitability
Route Optimization

Route Optimization Strategies: Boost Efficiency and Profitability

Optimize your delivery routes with strategies that enhance efficiency, reduce costs, and boost customer satisfaction. Discover the best methods for streamlining your logistics operations.
Caroline Hassett
Caroline Hassett
Oct 17, 2023 • 9 min read
Preventing Porch Pirates: Safeguarding Your Deliveries with SmartRoutes
Proof of Delivery

Preventing Porch Pirates: Safeguarding Your Deliveries with SmartRoutes

Discover effective strategies for businesses to protect deliveries from porch pirates. Learn how technology can enhance security and customer satisfaction.
Caroline Hassett
Caroline Hassett
Sep 14, 2023 • 11 min read
7 Customer Retention Strategies for Delivery Businesses
Delivery Experience

7 Customer Retention Strategies for Delivery Businesses

Retaining customers is more cost-effective than acquiring new ones. In this blog, we provide 7 strategies to help delivery businesses retain customers.
Caroline Hassett
Caroline Hassett
Jul 25, 2023 • 9 min read
What is White Glove Delivery?
Delivery Experience

What is White Glove Delivery?

Discover how white glove delivery elevates the customer experience. Why you should consider it, how it works and answers to commonly asked questions.
Michael Santry
Michael Santry
Jul 7, 2023 • 11 min read
How to Manage Direct to Consumer Delivery
Delivery Experience

How to Manage Direct to Consumer Delivery

In this blog, we will delve deeper into the world of direct to consumer delivery, exploring its benefits, strategies for success and the key considerations businesses need to keep in mind.
Caroline Hassett
Caroline Hassett
Jun 23, 2023 • 12 min read
Proof of delivery
Proof of Delivery

What is Proof of Delivery?

Learn about proof of delivery (POD) and how electronic POD solutions, can benefit your business. Improve customer satisfaction and streamline delivery management with efficient POD tracking.
Caroline Hassett
Caroline Hassett
May 16, 2023 • 11 min read
On Time Delivery: The Full Guide To The Most Important Delivery Metric
Delivery Metrics

On Time Delivery: The Full Guide To The Most Important Delivery Metric

Delivery on time and as promised is critical to the success of any delivery business. So, let’s take a look at what on time delivery is exactly, and what the biggest challenges are in achieving it.
Michael Santry
Michael Santry
Jan 27, 2023 • 11 min read
ETA versus ETD: What's the Difference between Estimated Time of Arrival and Delivery?
Estimated Delivery Time

ETA versus ETD: What's the Difference between Estimated Time of Arrival and Delivery?

Learn the difference between estimated time of delivery (ETD) & estimated time of arrival (ETA) and why it matters to you and your business.
Michael Santry
Michael Santry
Oct 8, 2022 • 9 min read
How to run your ecommerce shipping strategy
eCommerce Delivery

How to Run your eCommerce Shipping Strategy

eCommerce shipping can be complex to get right but when you do, it is a crucial differentiating factor and improves your brand.
Brendan Tobin
Brendan Tobin
Apr 5, 2022 • 9 min read
Delivery management systems
Delivery Management Software

Delivery Management Systems

How to think about delivery management systems this year so your company grows fast.
Brendan Tobin
Brendan Tobin
Jan 19, 2022 • 8 min read
What are delivery Notifications
Delivery Experience

What are Delivery Notifications?

Delivery notifications are no longer a nice to have for people waiting delivery to be completed. They are a must-have along with live-package tracking. Get our complete guide here.
Michael Santry
Michael Santry
Sep 23, 2021 • 9 min read
Contactless delivery and how to do it right
Contactless Delivery

Contactless Delivery And How To Do It Right

Contactless Delivery has become the preferred method of receiving goods for customers all over the world. Learn more about how it works and how to implement it successfully
Michael Santry Brendan Tobin
Michael Santry, Brendan Tobin
Aug 20, 2021 • 9 min read
Live Package Tracking
Fleet Tracking

Live Package Tracking

Live package tracking for your delivery operation is a key part of the customer experience and expected by your customers. Learn how to implement it here.
Brendan Tobin
Brendan Tobin
Aug 20, 2021 • 9 min read
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