Support Centre
Helpful step-by-step guides, FAQs and recent feature updates - all in one place for you.
Helpful step-by-step guides, FAQs and recent feature updates - all in one place for you.
Matching support guides appear below as you type.
Welcome to SmartRoutes! Let's get your account setup.
Discover how to plan, adjust, and dispatch routes seamlessly to your drivers.
Explore how to upload data, set up integrations, and connect via our API.
Find out how to add drivers, assign them to vehicles, and manage their profiles.
Access in-depth analytics and detailed reports for your operations.
Learn how to send notifications and track drivers in real-time.
Master proof of delivery, barcode scanning, and label setup.
Set up third-party portals, zones, custom fields, and other advanced options.
Understand billing, update your payment details, and manage your account settings.
Essential tips and guides specifically for admin users.
Stay up-to-date with the latest features and updates.
Create your first route by adding or uploading your delivery stops, then select the drivers and vehicles available for the route. SmartRoutes can optimize the stop sequence based on your route settings, including vehicle capacity, delivery time windows and driver availability. Review the suggested plan, make any needed changes, then dispatch the route to your drivers.
There are a few ways to upload stop and order data to SmartRoutes. You can upload delivery orders and stop information using a supported file upload, such as CSV or Excel, or connect SmartRoutes to another system through an integration or the API. Once your data is in SmartRoutes, you can review it, assign it to a route and optimize your delivery plan.
After you have optimized and checked a route, dispatch it from the SmartRoutes desktop planner. The assigned driver can then access the route in the SmartRoutes Driver App, including their stop sequence, delivery notes and relevant customer information.
Yes. SmartRoutes provides onboarding and support to help teams get started with route planning, drivers, vehicles and day-to-day delivery workflows. The support centre also includes step-by-step guides and product documentation that your team can refer to as they begin using the platform.
SmartRoutes can connect with systems used for order management, eCommerce, telematics and delivery operations. Depending on your workflow, you can upload data, use an available integration or connect through the SmartRoutes API. Contact the team if you need help assessing a specific integration or custom workflow.
SmartRoutes can support delivery operations of different sizes, from a single vehicle to larger fleets. You can add drivers and vehicles, manage their details and assign them to routes as your operation changes. The appropriate plan and setup will depend on the features and workflow your team needs.