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Delivery Operations


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Route Planning

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  • Save time
  • Reduce miles driven
  • Increase driver capacity
  • Increase driver capacity

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Database import

Database import

Easily import your database of stops or customers for easy route planning

Route scheduling

Route scheduling

Schedule routes in the click of a button and assign those routes to drivers directly via the app

Automated routing

Recurring Routes

Set up routes to automatically repeat at your chosen frequency, keeping your deliveries consistent and efficient.

Route management

Route management

View all data related to routes such as distance, duration and driver activity

Route Optimization

  • Deliver On Time
  • Service More Customers
  • Increased efficiency
  • Scale at Ease

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Optimization algorithm

Optimization algorithm

Automatic route creation and optimization based on our advanced routing algorithm

Vehicle capacities

Vehicle capacities

Set vehicle capacities per route such as vehicle load, height, road restrictions and time windows

Live route adjustment

Live route adjustment

Change routes that are in progress and update drivers’ apps automatically

Zone management

Zone management

Manage territories and balance driver workload within a zone and reduce their distance travelled

Delivery Management

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  • Data Analytics and Reporting
  • Improve Operations
  • Seamless Integration
  • Improved Customer Experience

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Order tracking

Order tracking

Filter orders by scheduled, in progress, completed or undelivered to successfully manage orders

Customer mapping

Customer mapping

View a map of your customers to facilitate regular orders and deliveries

Label printing

Label printing

Print out manifests or labels directly from system

Team permission sets

Team permission sets

Permission settings for all of your team from drivers to depot managers to super-admins

Fleet Tracking

  • Improve Visibility
  • Reduce Tacho Hours
  • Improved Fleet Management
  • Accurate ETA’s

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Live vehicle map

Live vehicle map

View all your vehicles/drivers on a live map for total oversight on operations

Reporting suite

Reporting suite

View up-to-the-minute reports on stops, driver activity, customer SMS & emails and order statuses

Team management

Team management

See at a glance team availability and the best way to manage workload to maximise efficiency

Customer updates

Customer updates

Gather accurate ETAs and pass to customers via a live tracking link in their email or SMS

Delivery Experience

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  • Increase Customer Loyalty
  • Competitive Advantage
  • Increased Sales
  • Increased NPS scores

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Email or SMS Notifications

Customer updates

Automate email or SMS notifications to customers to keep them up-to-date on delivery statuses

White labelling

White labelling

Create a branded live package tracking portal for your customers to give them the best delivery experience possible

Customer communication

Customer communication

Allow customers to call or message their driver directly from their notification email or SMS

POD Follow-up

POD follow-up

Follow up with customers post-delivery with branded proof of delivery documentation

Delivery Driver App

  • Streamlined Operations
  • Real-Time Oversight
  • Accurate ETAs
  • Easy Access to Information

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Intuitive design

Intuitive design

Beautiful and intuitive delivery driver apps on iOS and Android that get the delivery job done

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Sync field and depot

Capture all delivery activities in real-time including progress of route stops, PODs and driver notes

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Real-time updates

Easily update routes in real time and send push notifications to the drivers while they are on route

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Navigation for drivers

Drivers can easily access the most efficient routes for their deliveries directly from the app

Proof of Delivery

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  • Improved Accuracy
  • Enhanced Security and Compliance
  • Improved Customer Service
  • Contactless Delivery

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POD notifications

Automatically email your customers after delivery with proof of delivery photo or e-signature

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E-signature capture

Drivers can capture recipient e-signatures directly on their mobile app

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Photo proof

Use the mobile app to take a photo of delivery location and share with relevant parties

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Integrate with your systems

Sync proof of delivery information back to your ERP system and to office/admin staff

Order Management

  • Automated Order Fulfillment
  • Data-driven Insights
  • API Integrations
  • Improve Support Team Efficiency

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Leverage automation

Integration allows for automatic assignment of orders to delivery teams

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Increased accuracy

Assign orders to the most suitable delivery teams based on their location, capacity and availability

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Improve efficiency

Create dispatch notes, manifests or order sheets for each order

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Real time updates

Update customers on any delays and send notifications when the delivery has been completed

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Start Streamlining your Delivery
Operations Today with
SmartRoutes

Talk to a SmartRoutes expert

  • Trusted by local to national logistics teams
  • Proven savings of up to 33% on per-delivery cost
  • Reduces carbon emissions to meet carbon neutral commitments
  • No set-up fees
  • Short-term commitment to test ROI
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