CUSTOMER EXPERIENCE

Customer experience tools


Accurate delivery times, notifications and live package tracking

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Plan all your delivery operations from one platform

Excel at the delivery experience for your customers keeping them in the loop with real-time notifications and a live package tracking portal. Cut out missed deliveries and unhappy customers with a simple to implement solution that anyone in your business can use. Increase customer return rates and control your costs on the most expensive section of your logistics journey.

Plan your routes easily and quickly image

Stay in constant contact with your customers over the last-mile with delivery notifications and updates by text or email. Automate the customer support requirements and provide certainty to customers. Reduce delivery windows and increase delivery hit rates to decrease cost per delivery and reduce customer churn.

Why you should choose SmartRoutes

  • Incredibly intuitive and simple-to-use platform and app
  • Most affordable full-service delivery management solution on the market
  • A customer support team that is committed to making SmartRoutes work for you
  • Delivery experience functionality that will ensure you delight and retain your customers
  • Highly configurable to meet the delivery needs of any business

What our customers say about SmartRoutes

Deliver It logo

The team at SmartRoutes have been exceptional. They were able to get us up and running in no time and even came on-site to understand operations and tailor everything accordingly. Since then support has always been there at a moments notice too.

- John Grennan Grennans Transport

How SmartRoutes improves your customer experience

Plan your routes easily and quickly image
  • 1
  • Dispatch your drivers to customers in an ordered and optimized route
  • 2
  • Track drivers' location in real-time
  • 3
  • Send a direct SMS or email to customers with estimated time of delivery
  • 4
  • Connect customers directly with drivers to coordinate final delivery
  • 5
  • Give customers access to a live-map of their specific package on the route
  • 6
  • Enable proof-of-delivery to be gathered by e-sign, photo or bar scan
  • 7
  • View end of day reports to track driver activity, delivery proofs and customer feedback

A great delivery experience but with so much more

Accurate ETD's

Generate accurate estimated times of delivery and communicate this information automatically to your customers

Customer mapping

View your map of customers to facilitate regular visits and deliveries

Customer notifications

Automate email or SMS notifications to customers to keep them up-to-date on deliveries

Integrated customer communication

Allow customers to call or message their driver direct from their notification email or SMS

Live package tracking

Create a branded live package tracking portal for your customers to give them the best delivery experience possible

POD follow-up

Follow up with customers post-delivery with branded proof of delivery documentation

Automated route creation

Integrate with your own systems or eCommerce site to automatically create routes when orders are made

Optimization algorithm

Automatic route creation and optimization based on the SmartRoutes advanced routing algorithm

White label branding

White label offering to increase brand penetration with logistics network and customers including branded live tracking portal and notifications

And that’s not all…check out other SmartRoutes features

Customer experience is the main driver of repeat ordering

Lack of investment in delivery management can result in 38% customer churn and spiralling delivery costs as a result of missed deliveries.

59% of consumers say a positive delivery experience has encouraged them to make a repeat purchase – IMRG

See how much you will save using SmartRoutes

Monthly Savings of implementing SmartRoutes

€2,000

This does not include reduction in carbon footprint, increases to delivery experience for customers, proof of delivery functionality and hedging against driver attrition

Talk to us today

  • No set-up fees
  • Short-term commitment to test ROI

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