Excel at the delivery experience for your customers keeping them in the loop with real-time notifications and a live package tracking portal. Cut out missed deliveries and unhappy customers with a simple to implement solution that anyone in your business can use. Increase customer return rates and control your costs on the most expensive section of your logistics journey.
Stay in constant contact with your customers over the last-mile with delivery notifications and updates by text or email. Automate the customer support requirements and provide certainty to customers. Reduce delivery windows and increase delivery hit rates to decrease cost per delivery and reduce customer churn.
The team at SmartRoutes have been exceptional. They were able to get us up and running in no time and even came on-site to understand operations and tailor everything accordingly. Since then support has always been there at a moments notice too.Grennans Transport
Generate accurate estimated times of delivery and communicate this information automatically to your customers
View your map of customers to facilitate regular visits and deliveries
Automate email or SMS notifications to customers to keep them up-to-date on deliveries
Integrated customer communication
Allow customers to call or message their driver direct from their notification email or SMS
Live package tracking
Create a branded live package tracking portal for your customers to give them the best delivery experience possible
Follow up with customers post-delivery with branded proof of delivery documentation
Automated route creation
Integrate with your own systems or eCommerce site to automatically create routes when orders are made
Automatic route creation and optimization based on the SmartRoutes advanced routing algorithm
White label branding
White label offering to increase brand penetration with logistics network and customers including branded live tracking portal and notifications
And that’s not all…check out other SmartRoutes features
Customer experience is the main driver of repeat ordering
Lack of investment in delivery management can result in 38% customer churn and spiralling delivery costs as a result of missed deliveries.
59% of consumers say a positive delivery experience has encouraged them to make a repeat purchase – IMRG
Monthly Savings of implementing SmartRoutes
This does not include reduction in carbon footprint, increases to delivery experience for customers, proof of delivery functionality and hedging against driver attrition