Order Management for
your delivery teams
Common-sense order management for the real world
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Automate your order management from purchase to doorstep
Integrate your order taking system with a delivery management system and streamline your order handling process. The integration allows for automatic assignment of orders to delivery teams, eliminating the need for manual sorting and assignment. This feature can significantly reduce errors and delays in the delivery process and make it easier for your staff members to manage orders.
Delivery software updates completed orders back to the existing system, providing you with accurate and up-to-date information on the status of each delivery. Utilize geofenced triggers to send email or SMS updates to customers. Send an automated email or SMS message to customers when their order is dispatched and the delivery is in progress. Provide customers with a live tracking map showing the location of their order during delivery.
Why integrate delivery management software with an order management system?
Integrating delivery software with an order management system can offer several benefits for businesses looking to streamline their order and delivery process. This integration enables automatic assignment of orders to delivery teams, eliminating the need for manual sorting and assignment. Businesses can optimize the delivery route, minimize travel time and fuel costs by automatically assigning orders to the most suitable delivery teams based on their location, capacity and availability.
This provides real-time updates to customers and staff members about the status of the delivery, including estimated delivery times, updates on any delays, and notifications when the delivery has been completed. By providing customers with real-time updates and a live tracking map of their order during delivery, businesses can improve customer satisfaction and build trust.
The benefits of integrating delivery software with an order management system?
Automates the delivery process, reducing the time it takes to fulfill orders and ensures that orders are fulfilled accurately and on time
By tracking the progress of each delivery team, monitoring inventory levels and generating reports on delivery performance, businesses can identify inefficiencies and make necessary improvements
Real-time updates are sent to customers about the status of the delivery, including estimated delivery times, updates on any delays and location
Saves time by automatically pulling orders into the system, eliminating the need for manual data entry and further streamlining the order management process
Reduces the likelihood of errors and disputes by eliminating manual data entry and improving data accuracy
By providing real-time updates on the status of deliveries, support teams can answer customer inquiries accurately and efficiently, improving the overall delivery experience
Why you should choose SmartRoutes
- Incredibly intuitive and simple-to-use platform and app
- Most affordable full-service route planning software on the market
- A dedicated customer support team that is committed to making SmartRoutes work for you
- Delivery experience functionality that will ensure you delight and retain your customers
- Highly configurable to meet the delivery needs of any business
- Increased logistics efficiency leading to a happier end user
What people say about SmartRoutes
Our entire logistics team is now using SmartRoutes functionality, and the support we’ve received from their team has been exceptional. It’s made life easier for everyone and the order management functionality has made us more efficient across the board
CEO, DeliverIT
Planning your routes with SmartRoutes
Add your vehicles and team members
Connect your order management system directly to SmartRoutes
Create customer tags, driver territories and vehicle parameters
Assign orders automatically to territories, vehicle parameters, etc
View map of customers color-coded by how recently an order was placed
Specify if you want label scanning to take place at specific order stages
View end of day reports to track driver activity, order completion and mileage reports
Route planning with so much more
Database import
Easily import your database of stops or customers for easy route planning
Customer mapping
View your map of customers to facilitate regular visits and deliveries
Zone management
Manage territories with our zone creator balancing driver workload within a zone and reducing their distance to first stop
Vehicle capacities
Set vehicle capacities per route such as vehicle load, height, road restrictions and time windows
Order tracking
Filter orders by scheduled, in progress, completed or undelivered to successfully manage orders
Automated route creation
Integrate with your own systems or eCommerce site to automatically create routes when orders are made
White label branding
White label offering to increase brand penetration with logistics network and customers including branded live tracking portal and notifications
Integrated customer communication
Allow customers to call or message their driver direct from their notification email or SMS and view live order delivery map
POD follow-up
Follow up with customers post-delivery with branded proof of delivery documentation
And that's not all...check out our product features around
Talk to a SmartRoutes expert
- Trusted by local to national logistics teams
- Proven savings of up to 33% on per-delivery cost
- Reduces carbon emissions to meet carbon neutral commitments
- No set-up fees
- Short-term commitment to test ROI
