Are Your Furniture Deliveries Underperforming?
For furniture retailers and hybrid manufacturers
with their own delivery fleet in the UK & Ireland.
Does this sound like your delivery week?
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Routes get rebuilt multiple times during the day when plans change.
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Drivers keep ringing in asking what to do next.
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Customer service is constantly chasing transport for updates.
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You only hear about failed drops when the customer complains.
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Overtime creeps in even on "normal" weeks.
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One or two people hold all the routing knowledge in their heads.
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Peak weeks feel fragile, not scalable.
If three or more of these resonate, you’re exactly who this benchmark is designed for.
What you get from the benchmark
Tell us the basics
Share a few details about your furniture operation: deliveries per month, vehicles/depots, rough failed/late rate, and your role.
We compare you to peers
We benchmark you against UK & Irish furniture fleets with similar volume and fleet size, based on real delivery data and industry ranges.
You get a short, clear summary
We send you a 1-page view of where you sit today, where the biggest leaks are likely to be, and what "good" looks like for operations like yours.
You get a concise snapshot of your delivery performance and the key areas for improvement.
SmartRoutes for furniture delivery, in one glance
Who it's for
Mid-to-large furniture retailers and hybrid manufacturers with:
- Their own delivery fleet (fully or partially in-house).
- 500–5,000+ home deliveries per month.
- White-glove, 2-person deliveries and strict time windows.
What it does
SmartRoutes brings routing, driver app, proof of delivery and customer notifications into one platform that connects to your existing ERP/WMS/ecommerce stack.
What changes
- Fewer failed and late deliveries.
- Fewer "where is my order?" calls to customer service.
- Less time spent rebuilding routes and firefighting.
- Clear visibility of every delivery run, every day.
Get your furniture delivery benchmark
“We reduced daily manual planning by 85% using SmartRoutes, keeping our full team intact. My team now drives customer satisfaction and smooth execution rather than rebuilding routes all day.”
Luke Rolfe, System Support & Product Owner - IT Development Dept. at EZ Living Furniture
Our Furniture Brand Partners
