A key part of the delivery experience is the ability to track your package winging its way to you in real-time. The customer tracking portal we released recently allows you, as a dispatch coordinator or eCommerce provider, to send a link to your customers so they can track their own package.
Receiving the link by email or SMS, the customer is then brought to a map screen showing the logo of the delivery provider with the order details itemised. They can also see a map including their own location and the current location of their package. This allows them to plan their day and be sure of the arrival of their package safely.
If you would like to learn more about our delivery live tracking and how it can positively impact on the delivery experience for your customers then talk to us today.