Accurate delivery times, notifications and live package tracking

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Transform your delivery operations and elevate customer satisfaction

Improve your customer delivery experience with real-time notifications and live package tracking. Say goodbye to missed deliveries and unhappy customers with our user-friendly solution that is easy to implement and suitable for every business. Enhance customer loyalty and reduce costs in the most expensive leg of your logistics journey.

SmartRoutes’ Delivery Management platform showing the notification templates available and an example of an SMS notification

Ensure seamless communication with your customers during the last mile of delivery through automated notifications and updates via email or text. Provide certainty and reduce customer support requirements. Shorten delivery windows, improve delivery success rates and lower the cost per delivery to keep your customers happy and reduce churn.

What makes a great delivery experience?

A great delivery experience is much more than just delivering a package on time. It encompasses the entire journey, from the moment the customer places an order to the moment they receive it. A great delivery experience should provide convenience, transparency, and reliability. Customers want to have control over the delivery process, and they should be able to choose a delivery time that suits them. A great delivery experience should also provide various delivery options, including same-day or next-day delivery, in-store pickup, or even curbside pickup.

Customers also want to know where their package is at all times and when it will arrive. Real-time tracking updates and notifications through email or text can help customers plan their day and eliminate any anxiety about their package's whereabouts. Customers want to receive their packages on time and in perfect condition. A great delivery experience should ensure that packages arrive on time and undamaged. It should also have contingency plans in place for any unforeseen circumstances, such as traffic, weather, or delivery issues, to minimize any inconvenience caused to the customer.

The benefits of providing a great delivery experience 

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Customer Loyalty

When customers receive their packages on time and in perfect condition, they are more likely to trust the brand and return for future purchases

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Competitive Advantage

Providing a great delivery experience can set a business apart from its competitors and attract more customers

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Positive Word-of-Mouth

Customers are more likely to share positive experiences with others when they are happy with the delivery experience

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Reduced Costs

Improving delivery efficiency and success rates can lower the cost per delivery and reduce the need for costly customer support

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Increased Sales

A great delivery experience can lead to higher conversion rates and repeat purchases, ultimately increasing sales

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Increased NPS scores

Providing a great delivery experience can create positive experiences that customers are more likely to share with others

Why you should choose SmartRoutes

  • Incredibly intuitive and simple-to-use platform and app
  • Most affordable full-service route planning software on the market
  • A dedicated customer support team that is committed to making SmartRoutes work for you
  • Delivery experience functionality that will ensure you delight and retain your customers
  • Highly configurable to meet the delivery needs of any business
  • Increased logistics efficiency leading to a happier end user

What people say about SmartRoutes

Castle Davitt Furniture logo
“Making our customer happier and more content with the live notifications”

SmartRoutes has increased our delivery team's productivity along with making our customer happier and more content with the live notifications. Optimizing routes has reduced fuel consumption, provides greater driver satisfaction and better customer experience.

Sarah Loftus Castle Davitt Furniture

Planning your routes with SmartRoutes


Add your vehicles and team members


Connect your order management system directly to SmartRoutes


Create customer tags, driver territories and vehicle parameters


Assign orders automatically to territories, vehicle parameters, etc


View map of customers color-coded by how recently an order was placed


Specify if you want label scanning to take place at specific order stages


View end of day reports to track driver activity, order completion and mileage reports

A great delivery experience but with so much more

Accurate ETD's

Generate accurate estimated times of delivery and communicate this information automatically to your customers

Customer mapping

View your map of customers to facilitate regular visits and deliveries

Customer notifications

Automate email or SMS notifications to customers to keep them up-to-date on deliveries

Integrated customer communication

Allow customers to call or message their driver direct from their notification email or SMS

Live package tracking

Create a branded live package tracking portal for your customers to give them the best delivery experience possible

POD follow-up

Follow up with customers post-delivery with branded proof of delivery documentation

Automated route creation

Integrate with your own systems or eCommerce site to automatically create routes when orders are made

Optimization algorithm

Automatic route creation and optimization based on the SmartRoutes advanced routing algorithm

White label branding

White label offering to increase brand penetration with logistics network and customers including branded live tracking portal and notifications

And that’s not all…check out other SmartRoutes features

Customer experience is the main driver of repeat ordering

Lack of investment in delivery management can result in 38% customer churn and spiralling delivery costs as a result of missed deliveries.

59% of consumers say a positive delivery experience has encouraged them to make a repeat purchase – IMRG

Talk to a SmartRoutes expert

  • Trusted by local to national logistics teams
  • Proven savings of up to 33% on per-delivery cost
  • Reduces carbon emissions to meet carbon neutral commitments
  • No set-up fees
  • Short-term commitment to test ROI
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